FAQ

Are your products certified organic?

Yes, our skin care products contain certified organic ingredients. We are committed to using only the highest quality, ethically sourced ingredients grown without the use of synthetic chemicals, pesticides, or herbicides. 

Where are your products made?

Our products are proudly crafted in NSW, Australia. We source all our ingredients from organic farms within Australia whenever possible, supporting local growers and ensuring that every product is made with care, sustainability, and quality in mind.

What ingredients do you use in your skincare products?

We use only pure, natural, and organic ingredients in our formulations. These include plant-based oils, essential oils, herbal extracts, and other botanicals known for their nourishing and healing properties. We carefully select ingredients that are both effective and gentle on the skin, free from synthetic chemicals, parabens, and sulfates. 

Are your products cruelty-free?

Absolutely! We are proud to be a cruelty-free brand. None of our products are tested on animals, and we do not work with suppliers or manufacturers who engage in animal testing. Our commitment to animal welfare is one of the core values of our brand.

Do your products contain artificial fragrances or dyes?

No, we do not use artificial fragrances or dyes in any of our products. All the scents in our products come from natural, plant-based essential oils that provide therapeutic benefits in addition to a pleasant fragrance. We avoid any synthetic fragrances or colorants to ensure our products are as pure and gentle as possible.

Are your products suitable for sensitive skin?

Yes, many of our customers with sensitive skin love our products! Since our skincare is formulated with organic, gentle ingredients, it is designed to be non-irritating. However, we always recommend performing a patch test before using a new product to ensure it’s a good fit for your skin type.

What is your stance on sustainability?

Sustainability is at the heart of everything we do. We use eco-friendly packaging materials, and wherever possible, our containers are recyclable or made from recycled materials. We strive to minimise our carbon footprint and support sustainable practices in sourcing ingredients and production processes. We’re also working toward making our entire supply chain as eco-conscious as possible.

Can I use your products if I’m pregnant or breastfeeding?

Our products are made with natural and organic ingredients that are generally safe for use during pregnancy and breastfeeding. However, we always recommend consulting with your healthcare provider before trying any new skincare products, especially if you have specific concerns or conditions.

How should I store my skincare products?

To maintain the effectiveness and longevity of your organic skincare products, we recommend storing them in a cool, dry place away from direct sunlight. Since our products do not contain synthetic preservatives, proper storage helps keep them fresh and potent. 

How can I contact customer service?

If you have any questions or need assistance, our friendly customer service team is here to help! You can reach us by email at info@honeyhealthandwellness.com.au or use the contact chat box on our website. We aim to respond to all inquiries within 24 hours during business days.

How do I know if your products are suitable for my skin type?

We recommend reviewing the product descriptions and ingredient lists to ensure compatibility with your skin. For specific skin concerns or conditions, please reach out to us for personalised advice. We also suggest trying a patch test before fully incorporating any new product into your skincare routine.

Can I return or exchange a product?

We want you to love your purchase! If you’re not completely satisfied with your product, please contact our customer service team within 14 days of receiving your order for return instructions. Products must be unopened and in their original packaging to qualify for a return or exchange.